Skills for Managers
People with responsibility for others rarely receive training in the ‘people’ side of managing. This is a particular issue for anyone in the transition into a management, business leader or team leader position. Developing skills and talents will bring significant rewards and savings to your organisation, such as:
- getting the right people for the job
- good quality induction and training programmes
- efficient systems, processes and procedures
- effective interpersonal skills
- productive and motivated teams
- sensitively handled conflict management
- clear and appropriate communication
- people working to the best of their potential
- increased staff retention
I am passionate about supporting people to become excellent managers, and to nurture their commitment to work of the highest quality in the service of others – both inside and outside of the organisation.
Who will benefit from my courses?
- anyone who has a responsibility for managing or supervising others
- a business owner who employs staff
- people who manage or work with volunteers (whether as a volunteer or as an employee)
- an aspiring, new or existing first line manager
- your colleagues, your organisation and most importantly - your clients and customers!
Aims of training
To provide high quality training courses which make a positive and lasting difference. In particular, I aim to:
- enable you to perform more effectively and confidently in your role
- increase your knowledge of, and competencies in, management skills
- encourage a practice of reflective learning
"Unlike many training situations, outcomes truly exceeded expectations. Laura has the rare knack of building confidence as well as helping understanding" (Director, Community Resident Association)
Topic areas include:
- Action planning
- Appraisal skills
- Chairing meetings
- Change management
- Coaching and developing staff
- Communication skills
- Creating effective induction and training programmes
- Dealing with difficult situations
- Decision making
- Delegation
- Developing effective teams
- Information and advice skills
- Interviewing skills
- Motivation
- Moving into management
- Performance management
- Support and supervision
Training options
- Individual days – on any of the above topic areas. Please ask if you have a training need not listed here.
- Bespoke training - tailor-made, specifically for your organisation.
- new2management - a four-day management development programme (with mentoring support) specifically aimed at people who are in their first management role. For details of the next course in your area, or to request your interest in a future course, contact new2management.
Key Features
- learning is tailored to participants’ current issues
- reflective practice (increases the learning beyond the training course itself)
- people are involved in their learning making it relevant and effective
- training and development which represents a real investment to an organisation for its money
"Anyone can learn the technical instructions [to sail across the Atlantic single handed], it's the mind you have to deal with" (Tristan Gooley, The Natural Navigator, and the only living European to have sailed and flown across the Atlantic single handed).
I welcome an informal enquiry to talk through your training needs. To find out more, ring or email me at:
Crichton Training & Consultancy
T: 01626 369944
M: 07880 880 826
E: laura@lauracrichton.co.uk